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Our commitment

Safe & Responsible Gaming

Cv998 believes responsible gaming is a shared commitment. We provide every player with tools for limit-setting, self-awareness, and access to support services.

24/7 Safety & Support
Age verification
Spending control
Self-Exclusion
Helpline

Responsible gaming principles

Enjoy a safe and mindful gaming experience with cv998

Budget setting

Set a gaming budget in advance and stick to it. Only play with money you can afford to lose — gaming is entertainment, not a source of income.

Time Management

Set a daily time limit for gaming and keep to it. Avoid long sessions and take regular breaks.

Mental health

If gaming is affecting your mental health or causing stress, take a break. Your well-being is our priority.

Financial responsibility

Never borrow money to play or chase losses. Gaming should be entertainment only — not a financial risk.

Social Connection

Prioritize time with family and friends over gaming. Aim for a balanced lifestyle.

Find Help

If gaming feels out of control, do not be embarrassed. Reach out to cv998 or a dedicated support service — help is available.

Controls & Limits at cv998

We provide tools to help you stay in control of your gaming experience

Deposit Limit
Limit your spending

Set daily, weekly, or monthly deposit limits. Once a limit is in place, it cannot be changed until the period ends. This protects you from unplanned spending.

  • Daily limit: BDT 100 – BDT 10,000
  • Weekly limit: BDT 500 - BDT 50,000
  • Monthly limit: BDT 2,000 – BDT 200,000
Session Time Limit
Manage your playing time

Set a maximum duration for each session. When the time is up, you will be logged out automatically. Use this feature to avoid extended play sessions.

  • Choose a duration between 15 minutes and 8 hours
  • You can set a time limit once per session
  • Receive reminder notifications
Self-Exclusion
Take a break from gaming

If you believe gaming is having a negative impact on your life, use the self-exclusion option to close your account completely for a set period.

  • Self-exclusion is available for periods ranging from 6 months to 5 years
  • Cannot be reopened before the self-exclusion period ends
  • All games and payments will be suspended
Account Closure
Permanently close your account

If you do not wish to continue gaming even after self-exclusion, you can apply for permanent account closure. This action is final and irreversible.

  • Permanent data will be deleted
  • Any remaining funds will be returned to you safely
  • Opening a new account will not be possible in the future
Counseling: These limits and tools make your gaming more responsible and enjoyable. Review your habits regularly and adjust your limits whenever needed.

Steps to responsible gaming

1
Stay self-aware

Understand your gaming habits. Track how many hours you play and how much you spend.

2
Set Your Limits

Set spending and time limits — then stick to them. Apply these limits directly in your cv998 settings.

3
Regular self-assessment

Review your play and spending once a week. Adjust your limits or seek expert advice if needed.

4
Don't hesitate to ask for help

If you feel you are losing control, do not hesitate to ask for help. cv998 and professional organizations are always there for you.

Warning Sign: If you keep chasing losses, feel pressured to win back money, or someone close to you is worried about your gaming, these may be signs of a problem. Get help now.
You are not alone: Problem gaming is a common and treatable condition. Millions of people around the world have successfully overcome it.

Support & Contact

We are here to help

cv998 Support
Contact us directly

Email: [email protected]

Live Chat: Available 24/7 on the app

Response Time: Usually 2-4 hours

We are ready to assist with any responsible gaming-related request.

Dedicated helpline
Free professional support

National Gaming Helpline: Available nationwide

Privacy: Completely confidential and free of charge

Treatment: By professional counselors

Get help from mental health professionals. Your privacy is fully protected.

General Questions

Frequently asked questions about responsible gaming

Log in to the cv998 app or website. Go to the "Settings" menu and look for the "Responsible Gaming" option. From there, you can set daily, weekly, and monthly deposit limits. Once a limit is set, it cannot be changed until the specified period has ended.

Self-exclusion can be temporary (6 months to 5 years) or permanent. Once a temporary exclusion ends, your account will not reopen automatically — you will need to reactivate it. Permanent exclusion is irreversible and can never be lifted.

cv998 will send you multiple reminders before you approach your set limit. Once the limit is reached, your account will be logged out automatically and immediately. You will not be able to play again until a new limit period begins.

Gaming addiction is a behavioral condition where a person loses control over their gaming and it begins to affect other areas of their life. Signs include: constantly thinking about gaming, gradually playing more and more, neglecting family and work, and chasing losses with more play. If you recognize these signs, please seek professional advice.

The cv998 support team is available around the clock. You can reach us via live chat, email, or our support ticket system. The national gaming helpline also offers free, confidential mental health support. For serious concerns, please contact a medical or counseling center.

No, problem gaming is a health issue, not a crime. There is nothing to be ashamed of. Millions of people around the world face this challenge and go on to recover successfully. Seeking professional help is a sign of strength, not weakness.

Your health and well-being Our priority

At cv998, responsible gaming is more than a policy — it is part of who we are. We are committed to ensuring every player stays safe and enjoys their experience.

Register now
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